Return Policy & Warranty

Returns & Warranty Exchanges

Returns are accepted within 30 days of purchase. After 30 days, we're unable to offer a refund or exchange.

To qualify for a return, the item must be unused, undamaged, and in its original packaging. Refunds are issued only to the original purchaser.

The following are not eligible for return:

• Gift cards
• Used items
• Items damaged or misused after delivery
• Custom or made-to-order knives and razors (see Handmade & Custom Items below)

Before sending anything back, contact us through our contact form so we can issue a return authorization and know what to expect. Please don't ship items back without reaching out first, and don't send returns to any address other than the one listed below.

Refunds

Once we receive and inspect your return, we'll email you to confirm receipt and let you know if the refund is approved. Approved refunds are credited to your original payment method within 7 business days.

Late or Missing Refunds

If your refund hasn't shown up, check with your bank or card issuer first — processing delays are common. If it still hasn't posted after a reasonable time, get in touch and we'll help track it down.

Sale Items

Discounted or clearance items are final sale and not eligible for refund.

Warranty Exchanges

Production items are replaced if defective or damaged upon arrival. Contact us for a return authorization before shipping anything back.

Handmade & Custom Items

Handmade knives and straight razors — including everything in The Rook, The Knight, and the rest of the Sovereign line — are covered under our craftsmanship warranty against manufacturing defects, rather than the standard return policy above.

Return Shipping

Ship returns to:

Return shipping costs are the customer's responsibility and are non-refundable. If a refund is issued, return shipping costs (if originally paid by us) will be deducted.

For items over $75, we recommend trackable, insured shipping (USPS Priority Mail or similar). We are not responsible for items lost in return transit — please send us tracking information once shipped.

Blades must be sheathed or guarded before shipping. We are not responsible for damage or injury resulting from improperly packaged returns.

Policy Abuse

We reserve the right to refuse future service to anyone who abuses this policy, including excessive returns or using it to "test" products.